Refund policy
At MogumoguShop, your satisfaction matters to us. Please read our refund policy carefully to understand how we handle refunds.
30-Day Refund Window
You may request a refund within 30 days from the date you receive your order. Refunds are applicable if:
- You are not satisfied with your purchase.
- The item you received is defective, damaged, or incorrect.
To qualify, the product must be returned in its original condition, including all packaging, accessories, and documentation.
Products Damaged by Personal Use
Please note that refunds or exchanges will not be granted for products that are damaged due to:
- Improper handling or misuse.
- Accidents, negligence, or failure to follow usage instructions.
- Normal wear and tear.
Our policy only covers defects or issues caused during production or delivery, not those resulting from personal use.
How to Request a Refund
To request a refund, please email us at: 📧 mindnestlimited@gmail.com
kindly provide your order number, a short description of the issue, and a clear photo to help us resolve it quickly.
We strive to respond to all requests within 2 business days.
If you have any questions about this policy, feel free to reach out—we’re here to help!